# 5.2 社交媒體直播銷售功能

要透過貼文、直播讓顧客看完直接下單，當中最關鍵一環絕對是導購的過程。透過STOREBERRY的 Facebook 留言銷售組件（貼文及直播），商家能輕鬆串連網店及社交媒體，從商品推銷 → 留言查詢 → 頁面跳轉 → 到結帳付款，整個導購過程迅速完成。

### **(i) Facebook「商品關鍵字＋1」直播下單**

1）商家可先到   <mark style="color:purple;background-color:purple;">**STOREBERRY 後台**</mark>**&#x20;**<mark style="color:purple;">**→**</mark>**&#x20;**<mark style="color:purple;background-color:purple;">**「設定」**</mark>**&#x20;**<mark style="color:purple;">**→**</mark>**&#x20;**<mark style="color:purple;background-color:purple;">**「連接 Facebook」**</mark>   確認您已成功將您的 Facebook 專頁與 STOREBERRY 串連。

<figure><img src="/files/w9fk0qZb2U5VvGwT2omb" alt=""><figcaption></figcaption></figure>

2）到
&#x20; <mark style="color:purple;background-color:purple;">**STOREBERRY 後台**</mark>**&#xD;&#x20;**<mark style="color:purple;">**→**</mark>**&#x20;**<mark style="color:purple;background-color:purple;">**「Facebook」**</mark>**&#x20;**<mark style="color:purple;">**→**</mark>**&#x20;&#xD;**<mark style="background-color:purple;">**「直播室」**</mark>
&#x20; 頁面，點擊右上方的   <mark style="color:purple;background-color:purple;">**「創建直播間」**</mark>  然後輸入直播詳情，如直播標題、優惠期限、直播連結等直接在後台進行直播。

同時，商家可在頁面下方設定直播期間的置頂訊息內容及直播「＋1」接單系統，方便顧客在直播時只需留言「商品關鍵字 +1 」（例: A＋1）即可同步下單。而留言規格並不受限於英文、大小寫或單一款式下單，無論顧客留言「A＋1」、「a＋1!」抑或「A+1, B+1」，系統都能清楚識別，再經即時訊息將購物車發送至顧客，讓顧客即時確認付款。

<figure><img src="/files/PzGPHtgzcdlH5wevtVMx" alt=""><figcaption></figcaption></figure>

3）另外，商家可在頁面下方點擊
&#x20; <mark style="color:purple;background-color:purple;">**「關鍵詞」**</mark>**&#xD;&#x20;**<mark style="color:purple;">**→**</mark>**&#x20;**<mark style="color:purple;background-color:purple;">**「新增關鍵詞」**</mark>
，透過設置指定關鍵字及預設訊息，讓 Chatbot David 助您一臂之力，跟據指定關鍵字在貼文下留言回覆顧客提問。您亦可在輸入框下方剔選
\ <mark style="color:purple;background-color:purple;">**「私人回覆」**</mark>
&#x20; 讓 Chatbot David 直接於 Facebook Messenger 私下回覆顧客。最後點擊
&#x20; <mark style="background-color:purple;">**「保存」**</mark>  完成設定。

<figure><img src="/files/a4dGKkGRnU8VAQhqba5H" alt=""><figcaption></figcaption></figure>


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