5.2 Social Media Live Selling

Make your Facebook Posts and Live Streams be the most convenient destination for people to engage and shop with your brand! STOREBERRY’s Facebook Live Module supports the automated ordering and messaging function, which can definitely help you to easily connect online stores and social media, and convert comments to sales on Facebook.

(i) Facebook “Keyword +1” Live Stream Ordering

1）You can first go to STOREBERRY Admin Panel「Setting」「Facebook Connect」 to confirm that you have successfully linked your Facebook page with STOREBERRY.

2）Go to the STOREBERRY Admin Panel「Facebook」「Live Room」 page, click 「Create Live」 at the top right and enter the live broadcast details, such as title, discount period, live link, etc. You can also set up the pinned message for the live streaming and enable the "+1" ordering system at the bottom of the page, so that customers can place an order simultaneously by leaving the message "product keyword +1" (example: A＋1) during the live streaming!

Meanwhile, the message specifications are not limited to English, uppercase and lowercase, or single item orders. Regardless of whether the customer leaves a message "A+1", "a+1!" or "A+1, B+1", the system can clearly identify it and send the shopping cart to the customer to confirm the payment instantly.

3）In addition, you can click 「Keywords」 「Add Keywords」 at the bottom of the page to set the keywords and default messages. Chatbot David will help you to reply to the comments under the post and live stream according to the specified keywords. You can also tick the 「Private Reply」 box below the input box to allow Chatbot David to reply to customers directly on Facebook Messenger. Finally, click 「Save」 to complete the setting.