4.3 Instagram

Through STOREBERRY's newly added function: Instagram Comment Selling and Conversational Auto Replies, you can easily integrate and manage each post, each order and conversation records with each customer from Instagram, as well as track each order and record customer data. It makes communications easier than ever in a way that saves your time and reduces costs!

(i) Instagram Account Binding

PLEASE NOTE: To connect your Instagram business account to the STOREBERRY platform, you must first link your Instagram account with your Facebook page, and then go through the steps to connect it to the platform.

Create Your Instagram Business Account:

1) First, you need to go to the Instagram official website to create an account, and then click the 「Profile Picture」「Settings」 at the top right of the profile page to go to the settings.

2) Click 「Switch to Professional Account」 , select 「Business」 as your account type, and click 「Next」 to continue.

3) Select the category according to your store, click 「Done」 and then fill in the business information to be displayed publicly. And finally click 「Done」 to successfully set up your business account.

Link the Instagram business account with your Facebook page:

1）Open your Facebook page and click 「Settings」「Instagram」 to go to the connection page, then click 「Connect Account」 .

2）After choosing the Instagram messaging settings, click 「Continue」 and log in to your Instagram business account to complete the connection.

Connect your Instagram business account to the STOREBERRY platform:

1）Go to the STOREBERRY Admin Panel「Setting」「Facebook Connect」 and confirm that you have successfully linked your Facebook page to STOREBERRY, and then click 「Connect」 in the 「Instagram Connect」 column below.

2）Follow the instructions to log in to your Facebook account, select the page and related permissions you want to link with STOREBERRY, and finally click 「OK」 to link your Instagram business account with STOREBERRY.

(ii) Post on Instagram

1) You can first go to the STOREBERRY Admin Panel「Setting 」「Facebook Connect」 to confirm that you have successfully connected your Instagram account to STOREBERRY.

2) Go to the STOREBERRY Admin Panel 「Instagram」 「Instagram Media」 and click 「Add New Post」 in the top right corner to create the post. You can also click 「Select Post from Instagram」 at the top right after entering the posting page to select one of the previous posts to add comment selling or auto-reply functions.

3) Click 「Select Media」 to upload an image. Please note that the image must comply with the Instagram image upload restrictions listed on the page. You can also use the built-in image editor to modify the image.

4) Then enter the content of the post and click 「Post」 to publish the post.

(iii) Instagram Automated Comment Selling

In addition to general postings, STOREBERRY has added a comment selling function for users to increase customers engagement to your product or services and make sales through postings when customers respond with “keyword+1”.

Please note: Before setting up the automated comment selling function, please go to the STOREBERRY Admin Panel > [David - Chatbot] to confirm that the chatbot has been successfully activated.

1) First you can go to the STOREBERRY Admin Panel「Instagram 」「Instagram Media 」 and click 「Add New Post」 in the top right corner to create the post.

2) If you want to enable the Comment Selling function of a post, you can turn on the 「​​Comment Selling」 button at the bottom of the page after entering the content of the post and uploading the image.

3）Then enter the details of the sales activity, such as the promotion end date and the content of the automatic reply message for successful order placement, etc.. Click 「Select Product」 to choose the sales items, and the system will then automatically display the product’s order keyword, such as "A".

4) You can click the 「>」 on the right to change the quantity of products, purchase limit and order keywords according to your needs, such as changing "A" to "Flower". After publishing the post, customers only need to leave a comment “keyword +1” (eg: A+1) to place an order through Direct Message (DM) and pay! Meanwhile, the message specifications are not limited to English, uppercase and lowercase, or single item orders. Regardless of whether the customer leaves a message "A+1", "a+1!" or "A+1, B+1", the system can clearly identify it and send the shopping cart to the customer to confirm the payment instantly.

5）At the same time, you can also turn on the 「Auto Reply」 button at the bottom of the page, and then click 「Add Auto Reply」 to set specific keywords and default messages for auto reply.

6）You can turn on the 「Comment Reply」 button to let Chatbot David automatically reply to customer questions by commenting under the post according to the specified keyword. And you can also turn on 「Private Message Reply」 button to let Chatbot David directly reply to customers privately in Direct Message (DM) with a link attached. Finally, click 「Save」 to complete the setting.

7）Finally, click 「Post」 to publish the post. You can go to the STOREBERRY Admin Panel「Instagram」「Instagram Media」 and click the 「···」on the right side of the post to monitor and measure performance of your posts at any time.

(iv) Instagram Direct Management & Automatic Reply Settings

Through STOREBERRY, you can not only view all the conversation records with customers on Instagram Direct in the backend, reply to customers and send the shopping cart to customers, you can also set corresponding keywords to let STOREBERRY's Chatbot David Instantly handle all your recurring product questions and inquiries.

In addition, STOREBERRY has specially added “Automatic Reply Settings for New Customers” for merchants,where you can set the content of the first reply for new customers who are in contact with the brand for the first time, such as welcome messages, first-time shopping offers, shopping instructions, etc., utilize the warm welcome message to effectively enhance the confidence and goodwill of new customers in the brand, and also avoid the loss of new customers due to failure to respond in time.

Reply Message Via Instagram Direct

1) You can first go to STOREBERRY Admin Panel「Setting」「Facebook Connect」 to confirm that you have successfully connected your Instagram account to STOREBERRY.

2) Go to the STOREBERRY Admin Panel「Instagram」「Instagram Message」 and select the customer you want to reply to, click the “···” button in the operation column on the right to enter the conversation window. Then enter your message in the input field below and send it directly to the customer.

Please note: Due to Instagram's official terms, merchants can only send messages/shopping carts to customers within 24 hours after receiving the message from customer.

Send Shopping Cart to Customer Via Instagram Direct

1) Go to the STOREBERRY Admin Panel「Instagram」「Instagram Message」 to select the customer you want to reply to, click the 「···」 button in the operation column on the right to enter the conversation window. And then click the 「Add To Shopping Cart」 icon button in the top right corner. You can add any product to the shopping cart for the customer, including pre-order products that are not open to the public, etc.

2）After selecting the product, click 「Save to Cart」 below to add the product to the shopping cart.

3）Go back to the conversation window and click the 「Send Shopping Cart」 icon button in the top right corner. You can enable and enter the message to the customer in the pop-up window, and then click 「Apply」 to send the shopping cart to customers via Instagram Direct.

Please note: Due to Instagram's official terms, merchants can only send messages/shopping carts to customers within 24 hours after receiving the message from customer.

Instagram Direct New Customers Automatic Reply Settings

1）Go to the STOREBERRY Admin Panel「Instagram」「Instagram Message」 and tap 「Auto Reply」 in the top left corner, then click 「Create First Reply Option」.

2）Enter the template of the reply message, and you can also click 「Add Button」 below to add buttons and links to your first reply message. Finally click 「Save」 to finish the setting.

Instagram Direct Keyword Automatic Reply Settings

1）Go to the STOREBERRY Admin Panel「Instagram」「Instagram Message」 and tap 「Auto Reply」 in the top left corner, then click 「Create Auto Reply Option」.

2）Enter the keyword and template of the reply message, and you can also click 「Add Button」 below to add buttons and links to your auto reply message. Finally click 「Save」 to finish the setting.