4.2 Automation - Chatbot David

STOREBERRY knows that "responding to customers in real time" is extremely important to your business. Therefore, the system combines the retail chatbot “David” to help you to work overtime 24 hours a day to deal with repeated questions from a large number of customers and catch sales opportunities at any time.

(i) Enable Chatbot

1) You can go to the STOREBERRY Admin Panel →「David - Chatbot」 and click 「Enable chatbot」

2) Then follow the instruction to log in to your Facebook account, and choose the Facebook page that you want to enable the chatbot function for. Click 「OK」 to confirm the setup.

3) Go back to the STOREBERRY Admin Panel →「David - Chatbot」 and click the button to 「turn on chatbot」 . The chatbot function is enabled once the button turns to green colour. You can set the keywords and auto-reply messages here based on different kinds of conversation so that our Chatbot David can automatically handle the related questions and greatly reduce your administrative workload.

(ii) Facebook Messenger Keyword Automatic Reply Settings

1）Go to the STOREBERRY Admin Panel →「David - Chatbot」 and click “+ Add chat” at the top of the list on the left hand side.

2）Enter the keyword that triggers the response in the question box in the response flow, such as “offer”, “opening time”, “store address”, etc., and then enter the automated reply message corresponding to the keyword in the reply box.

3）Click 「Button」 to change the button name, then add the URL and click 「Save」 . It is also recommended that you can test it through Facebook Messenger before it is officially set.

How do I Edit the Default Response?

1）Go to the STOREBERRY Admin Panel →「David - Chatbot」 and select the conversation topic to be edited from the list on the left side of the page, such as “Welcome Message” and “About Product”.

2）You can modify the keywords that trigger the response in the preset response flow at any time in the keyword input box, such as “Hello”, etc., and click 「Save」 to update the changes. It is also recommended that you can test it through Facebook Messenger before it is officially set.