4.1 Facebook
(i) Facebook Page Binding
With STOREBERRY, you can easily integrate and manage online stores and social media accounts for stores on one platform.
You can connect your Facebook page to the online store at STOREBERRY Admin Panel「Setting」「Facebook Connect」 , and use the “Facebook” and “FB Messenger” features on the backend to directly manage the social media account of your store.
Create Your Facebook Page:
1）You can first go to the homepage of Facebook official website and click the 「Menu」 button on the left hand side. Then choose 「Page」 under the [Create] column to create a new page.
2）Enter your page name and description, select a category according to your store, and click 「Create Page」 to successfully set up your page.
Connect your Facebook page to the STOREBERRY platform:
1）Go to STOREBERRY Admin Panel →「Setting」→「Facebook Connect」 and click 「Connect」.
2）Then follow the instructions to log in to your Facebook account, select the page you want to link with STOREBERRY and related permissions, and finally click 「OK」 .
3）Back to the STOREBERRY platform and click the grey 「✓」 button. When the button turns green, it means that you have successfully connected the page to STOREBERRY.
(ii) Post on Facebook
1）You can first go to STOREBERRY Admin Panel →「Setting」→「Facebook Connect」 to confirm that you have successfully connected your Facebook page to STOREBERRY.
2）Go to the STOREBERRY Admin Panel →「Facebook」→ 「Facebook Posts」 and click 「Add Post to Facebook」 In the top right corner to create the post. You can select the type of post from the upper right, including: status, product carousel, slideshow, and video.
3）Schedule the release date and time, and then click 「Publish」 or 「Publish with product links」 as needed to complete the post. Meanwhile, you can also choose to click 「Save Draft」 to save the draft for next modification.
(iii) Facebook Automated Comment Selling
In addition to the Facebook live Streaming, STOREBERRY's Facebook Live Module also adds a comment selling function for Facebook posts, providing users with more flexible sales methods!
1）Go to the STOREBERRY Admin Panel →「Facebook」→「Facebook Posts] and click 「Add Post to Facebook」 in the top right corner to create the post. You can select the type of post from the upper right, including: status, product carousel, slideshow, and video.
2) If you need to add the comment selling function in the post, you can click 「Enable Comment Selling for products」 and enter the selling details, such as the sales activity period and the automatic reply message after the activity ends.
Click 「+ Add Existing Product」 to select the products which are included in the sales activity, and the system will automatically display the order code of the products, such as “A+1”. You can change the product keywords anytime as needed, such as changing “A” to “Flower”. Then set the pinned message in the comment section, reminding customers to just leave a message like “product keyword +1” (E.g. A+1) to synchronize the order and payment through Facebook Messenger!
Meanwhile, the message specifications are not limited to English, uppercase and lowercase, or single item orders. Regardless of whether the customer leaves a message "A+1", "a+1!" or "A+1, B+1", the system can clearly identify it and send the shopping cart to the customer to confirm the payment instantly.
3) In addition, you can click 「Keywords」→「Add Keyword」 at the bottom of the page to set the keywords and default messages. Chatbot David will help you to reply to the comments under the post and live stream according to the specified keywords. You can also tick the 「Private Reply」 box below the input box to allow Chatbot David to reply to customers directly on Facebook Messenger. Finally, click 「Save」 to complete the setting.
4) Schedule the release date and time, and then click 「Publish」 or 「Publish with product links」 as needed to complete the post. Meanwhile, you can also choose to click 「Save Draft」 to save the draft for next modification.
5) After the post is published, you can go to the STOREBERRY Admin Panel [Facebook] → [Facebook Posts] page at any time, and click the button in the action bar to the right of the post to view the post details and sales record.
(iv) Facebook Messenger Management
With STOREBERRY, you can view all conversations with customers on Facebook Messenger, reply to customers, add products and send the shopping cart to customers directly in the backend.
Reply Message Via Facebook Messenger
1）You can first go to STOREBERRY Admin Panel →「Setting」→「Facebook Connect」 to confirm that you have successfully connected your Facebook page to STOREBERRY.
2) Go to the STOREBERRY Admin Panel →「FB Messenger」 to select the customer you want to reply to and click to enter the conversation window. Then enter your message in the input field below and send it directly to the customer. If the customer has not yet become a member of the online store, you can also click 「Create Member」 at the top right to add the customer to the member list.
Send Shopping Cart to Customer Via Facebook Messenger
1）Go to the STOREBERRY Admin Panel →「FB Messenger」 to select the customer you want to reply to, and then click 「Edit」 in the 「Shopping Cart」 column. You can add any product to the shopping cart for the customer, including pre-order products that are not open to the public, etc.
2）After selecting the product, click 「Save to Cart」 below to add the product to the shopping cart.
3）Return to the 「FB Messenger」 page, select the customer you want to reply to, then click 「Send」 in the "Shopping Cart" column. You can enable and enter the message to the customer in the pop-up window, and then click 「Ok」 to send the shopping cart to customers via Facebook Messenger.
(v) *Value-added Service: Facebook Live Selling
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