2.5 Notification & Emails
(i) Custom Email Settings
Go to 「STOREBERRY Admin Panel」 → 「Online Store」 and select 「Email Configuration」 at the side toolbar. You can choose whether to use “STOREBERRY” or “SMTP” as your email server here.
If you chose “STOREBERRY” as your mail server:
You only need to enter your sender name (E.g. your store name), the prefix of the sender email address (E.g. no-reply), and signature in the “Email Content Setting” column, and continue to enter the “Notification Email” (i.e. Order confirmation) below and upload the email logo to complete the setting.
If you chose “SMTP*” as your mail server:
（*Attention: This setting only applies to the personal version of Gmail, and personal Gmail SMTP is limited to 100 emails per day.）
Please log in to your Google account, click your account icon, and select “Manage your Google account”.
Tap “Security” from the side toolbar of Google, and click to turn on “Two-Step Verification” to increase the level of security. Please follow the instructions to select your verification method and complete the verification process.
Then tap “Security” from the side toolbar again, and click “App passwords” to connect it to our SMTP service.
Select “Other (Custom name)” as the app and device for which you want to generate the app password, and name it “Business Email”. Click “Generate” and keep the app password for future use.
Go back to the STOREBERRY Admin Panel → 「Online Store」 → 「Email Configuration」 at the side toolbar. Select “SMTP” in the Email Server column, and continue to enter the following information as below: 1. Host: smtp.gmail.com 2. Port: 587 3. Username: (Please enter your personal Gmail email address) 4. Password: (Please enter the "App Password" generated in Gmail) 5. Encryption: TLS
Click 「Save」 to update the changes. Then you can enter the email address for testing on the pop-up window “SMTP Connection Test”, and click 「Text & Save」 to send the test email. Your SMTP setup will be finished once you received the confirmation message and the test email.
Finally, please go back to the 「STOREBERRY Admin Panel」 → 「Online Store」 → 「Email Configuration」 , and continue to enter the email content settings, notification email and upload the email logo to complete the email settings.
(ii) Custom Email Design
The complicated steps of opening a store making you feel annoyed? Let STOREBERRY simplify the online store setup process for you! We provide up to 5 preset email templates, including: Member Welcome Email, Order Confirmation, Booking Reminder, Delivery Note and Forgot Password, etc. to speed up your store setup process.
Want to make further changes? You can update the content of each email template through 「STOREBERRY Admin Panel」 → 「Online Store」 → 「Email Design」.
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